ITIL/ITSM Assessment The Key to Technology and Business Alignment
In today's ever changing business technology environment, organizations fight a constant battle to make sure their technology investments and IT services actually helps them reach their business goals. Implementing and enforcing well defined and documented IT service management processes with metrics for benchmarking can help ensure efficient use of resources and help the organization reach business critical objectives. It is imperative that IT organizations optimize the performance of their existing processes before investing in developing a framework of processes from scratch. KAIAN's ITIL/ITSM Assessment service provides a comprehensive evaluation of your current IT Service Management (ITSM) process capability against the IT Infrastructure Library (ITIL), a comprehensive framework of IT best practices.
KAIAN consultants use a triangulated approach which begins with in-depth interviews with key stakeholders and current process owners in the IT organization against a proven model based on ITIL/ITSM, industry standards, and best practices. Based upon the gap analysis, we make prescriptive recommendations on how to optimize what's in place - before recommending adding processes - to achieve the maximum benefit to your organization.
Our consultants work directly with your team to define the degree to which ITIL should be adopted to support your business objectives. Key deliverables include:
- Assessment of current IT Service Management processes as compared with ITIL best practices using KAIAN's assessment tool
- Interview of IT and key business stakeholders to identify and understand business drivers, and IT services used to facilitate desirable outcomes
- Development of a gap analysis
- Realistic recommendations for optimizing current processes and strategically implementing additional ITIL/ITSM processes
- Detailed roadmap for short-term, near-term, and long-term process improvement goals
KAIAN's Value to Your Organization
KAIAN's business consulting, service management expertise and successful track record for solving complex management/technical challenges uniquely qualifies our team to deliver the ITIL/ITSM Assessment service to your organization. The result is an effective and efficient ITIL/ITSM assessment that aligns your business functions to your technology investments.
Our ITIL/ITSM Assessment service helps you:
- Optimize your technology/business processes to improve overall service performance
- Improve ability to meet business objectives by increasing the success rate of meeting quality of service targets, and service level agreement objectives
- Increase reliability, serviceability, predictability of service via standardized processes, establishment of controls, and service alignment with business needs
- View your technology/business processes integration from a holistic perspective
- Reduce costs via improved operational efficiencies